ARE YOUR BAGS HANDMADE?

Yes. Every Made by Yì bag is handcrafted with care, made to order, and thoughtfully finished. This means no two pieces are exactly alike — subtle variations are part of their character.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Please allow up to 1 week for production before your order is shipped.
Once shipped, delivery times vary depending on your location within Canada.

DO YOU SHIP INTERNATIONALLY?

International shipping is coming soon, and we’ll share updates once it becomes available.

CAN I RETURN OR EXCHANGE MY ORDER?

Because our pieces are handmade to order, returns are accepted only under specific conditions. Return requests must be made within 30 days of delivery, and items must be unused, unworn, and in original condition. Customers are responsible for return shipping costs.

ARE SALE OR CUSTOM ITEM RETURNABLE?

No.

Sale items, custom pieces, and made-to-order items are final sale unless they arrive damaged or defective.